Due to planned improvements to our delivery service, orders placed before 1st August 2019 will take up to five working days to be delivered. Please see below for more details.
FREE delivery automatically applied at checkout.
Please allow up to 3 additional working days for deliveries to Northern Ireland, AB Postcodes, Highlands and Islands.
Track Your Order
There are two ways you can track your order:
1. Use the link in your confirmation email
2. Go to www.hermesworld.com and enter your tracking number (this can be found in your confirmation email) in the space provided
If you have lost your tracking number, simply log in to your account, select the order and click on the tracking number link.
A safe place or a neighbour can be specified in the checkout where the courier can leave your parcel if you are not home.
During busy periods deliveries may take longer. If you have not received your order within 7 working days please contact our Customer Care team.
Choose from 400+ stores across the UK mainland.
How Does it Work?
1. Choose a store. Select ‘Collect From Store’ at checkout and enter your town/postcode to find your nearest participating store.
2. Your estimated delivery date will be indicated on the Store Finder page at checkout.
3. You will be notified by e-mail when your order arrives and is ready to collect.
4. Collect from store. Please bring your confirmation email (simply show the email on your phone or print) and either your payment card or photo ID (passport or driving licence).
If the order is not collected within 10 days we will cancel the order and issue a refund via your original payment method.
If you do not receive an email within 7 days please contact our Customer Care team.
Pick up from other Arcadia stores including Burton, Dorothy Perkins, Wallis Miss Selfridge , Outfit and selected Tesco stores. Orders cannot be collected from Evans concessions in department stores.
Unfortunately this service is not currently available in the Channel Islands, Northern Ireland, AB postcodes, Highlands and Islands.
During sale or other busy periods deliveries may take longer.
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